Last modified: 17 May 2023

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of Our website www.patient-services.co.uk (Our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using Our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using Our site.

www.patient-services.co.uk is a site operated by In Practice Systems Limited ("We", "Us" and "Our"). We are registered in England and Wales under company number 1788577 and have Our registered office at Studio F5,Battersea Studios 1, 80-82 Silverthorne Road, London, England, SW8 3HE. Our VAT number is 735898770.

We will do our best to ensure that Our site is available at all times, however in order to continuously improve the service there may occasionally be times when access to Our site is temporarily restricted. We will always aim to keep any such disruption to a minimum, however are unable to accept any liability for direct or indirect loss or inconvenience as a result of regular or essential maintenance to Our site.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of Our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in Our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to Our site. You are also responsible for ensuring that all persons who access Our site through your internet connection are aware of these terms, and that they comply with them.

We are the owner or the licensee of all intellectual property rights in Our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print, and may download extracts, of any page(s) from Our site for your personal reference and you may draw the attention of others within your organisation to material posted on Our site.

Our status (and that of any identified contributors) as the authors of material on Our site must always be acknowledged.

You must not use any part of the materials on Our site for commercial purposes without obtaining a licence to do so from Us or Our licensors.

If you print, copy or download any part of Our site in breach of these terms of use, your right to use Our site will cease immediately.

We aim to update Our site regularly, and may change the content at any time. Any changes We may make to Our terms and conditions in the future will be posted on this page in the Changes to Our Terms and Conditions section and, where appropriate, notified to you by e-mail. As stated above, if the need arises, We may suspend access to Our site.

The material and information on Our site is provided by third parties, and We are dependent on them for the accuracy of it. We do not undertake any sort of role in verifying the accuracy of any material or information. Accordingly, the material and information displayed on Our site is provided without any guarantees, conditions or warranties as to its accuracy by Us. Furthermore, We are not responsible for the number, timeliness or suitability of appointments shown as available by your practice on Our site. We will not be liable for any loss or inconvenience suffered by you as a result of relying on any of the material or information on Our site.

This does not affect Our liability for death or personal injury arising from Our negligence, nor Our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Under the GP Systems of Choice programme, We have a framework agreement with the Secretary of State for Health and call off agreements with organisations who order services on behalf of GPs ("GPSoC Contracts"). The scope of provisions in the GPSoC Contracts includes accreditation, deployment and provision of services, including patient facing services. If your GP has provided you with access to these services, then the services you are using are likely to fall under the scope of the GPSoC Contracts. The GPSoC Contracts deal with Our liability for breaches of obligations and standards in relation to the services and nothing in Our end user terms or privacy policies shall affect that liability or any other provisions set out in the GPSoC Contracts. In the event of any conflict between the GPSoC Contracts and Our end user terms or privacy policies, the GPSoC Contracts shall prevail.

We process information about you in accordance with Our privacy policy. By using Our site, you consent to such processing and you warrant that all data provided by you is accurate.

Your registered e-mail address will be used, by your GP practice, to send reminders and notifications. If you are sharing an e-mail address, those reminders and notifications will be viewable by any user of that shared e-mail address.

If you make an appointment with your practice by use of this site, you accept that this is a matter between you and your practice, and We have absolutely no role in that appointment or in the relationship between you and your practice other than the provision of these facilities for making online reservations by means of this site. You accept that We have no role in the provision of medical advice or any involvement in the actual appointment itself. Any liability you have for failing to attend or delay in attending any appointment or any inability of the practice to keep to the appointment promptly or at all is entirely a matter between you and your practice.

You must not misuse Our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our site, the server on which Our site is stored or any server, computer or database connected to Our site. You must not attack Our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our site or to your downloading of any material posted on it, or on any website linked to it.

You may link to Our home page, provided you do so in a way that is fair and legal and does not damage Our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of Our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on Our site other than that set out above, please address your request to:

Where Our site contains links to other sites and resources provided by third parties, these links are provided for your information only and should not be considered as recommendations or endorsements by Us. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to Our site [although We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country].

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

We may revise these terms of use at any time by amending this page. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on Our site.

If you have any concerns about material which appears on Our site, please contact the practice where you registered for this service.

Thank you for using Our site!