Last modified: 17 May 2023
TERMS OF WEBSITE USE
This page (together with the documents referred to on it) tells you
(Our site), whether as a guest or a registered user. Please read
that you agree to abide by them. If you do not agree to these terms
of use, please refrain from using Our site.
INFORMATION ABOUT US
www.patient-services.co.uk is a site operated by In
Practice Systems Limited ("We", "Us" and "Our"). We are registered in
England and Wales under company number 1788577 and have Our
registered office at Studio F5,Battersea Studios 1, 80-82
Silverthorne Road, London, England, SW8 3HE. Our VAT number is
ACCESSING OUR SITE
We will do our best to ensure that Our site is available at
all times, however in order to continuously improve the service there
may occasionally be times when access to Our site is temporarily
restricted. We will always aim to keep any such disruption to a
minimum, however are unable to accept any liability for direct or
indirect loss or inconvenience as a result of regular or essential
maintenance to Our site.
If you choose, or you are provided with, a user
identification code, password or any other piece of information as
part of Our security procedures, you must treat such information as
confidential, and you must not disclose it to any third party. We
have the right to disable any user identification code or password,
whether chosen by you or allocated by us, at any time, if in Our
opinion you have failed to comply with any of the provisions of these
You are responsible for making all arrangements necessary
for you to have access to Our site. You are also responsible for
ensuring that all persons who access Our site through your internet
connection are aware of these terms, and that they comply with them.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual
property rights in Our site, and in the material published on it.
Those works are protected by copyright laws and treaties around the
world. All such rights are reserved.
You may print, and may download extracts, of any page(s)
from Our site for your personal reference and you may draw the
attention of others within your organisation to material posted on
Our status (and that of any identified contributors) as the
authors of material on Our site must always be acknowledged.
You must not use any part of the materials on Our site for
commercial purposes without obtaining a licence to do so from Us or
If you print, copy or download any part of Our site in
OUR SITE CHANGES REGULARLY
We aim to update Our site regularly, and may change the content at
any time. Any changes We may make to Our terms and conditions in the
future will be posted on this page in the Changes
to Our Terms and Conditions
section and, where appropriate, notified
to you by e-mail. As stated above, if the need arises, We may suspend
access to Our site.
The material and information on Our site is provided by
third parties, and We are dependent on them for the accuracy of it.
We do not undertake any sort of role in verifying the accuracy of any
material or information. Accordingly, the material and information
displayed on Our site is provided without any guarantees, conditions
or warranties as to its accuracy by Us. Furthermore, We are not
responsible for the number, timeliness or suitability of appointments
shown as available by your practice on Our site. We will not be
liable for any loss or inconvenience suffered by you as a result of
relying on any of the material or information on Our site.
This does not affect Our liability for death or personal
injury arising from Our negligence, nor Our liability for fraudulent
misrepresentation or misrepresentation as to a fundamental matter,
nor any other liability which cannot be excluded or limited under
Under the GP Systems of Choice programme, We have a framework
agreement with the Secretary of State for Health and call off
agreements with organisations who order services on behalf of GPs ("GPSoC
Contracts"). The scope of provisions in the GPSoC Contracts includes
accreditation, deployment and provision of services, including
patient facing services. If your GP has provided you with access to
these services, then the services you are using are likely to fall
under the scope of the GPSoC Contracts. The GPSoC Contracts deal with
Our liability for breaches of obligations and standards in relation
to the services and nothing in Our end user terms or privacy policies
shall affect that liability or any other provisions set out in the
GPSoC Contracts. In the event of any conflict between the GPSoC
Contracts and Our end user terms or privacy policies, the GPSoC
Contracts shall prevail.
INFORMATION ABOUT YOU AND YOUR VISITS TO
. By using
Our site, you consent to such processing and you warrant that all
data provided by you is accurate.
Your registered e-mail address will be used, by your GP
practice, to send reminders and notifications. If you are sharing an
e-mail address, those reminders and notifications will be viewable by
any user of that shared e-mail address.
APPOINTMENTS CONCLUDED THROUGH OUR SITE
If you make an appointment with your practice by use of
this site, you accept that this is a matter between you and your
practice, and We have absolutely no role in that appointment or in
the relationship between you and your practice other than the
provision of these facilities for making online reservations by means
of this site. You accept that We have no role in the provision of
medical advice or any involvement in the actual appointment itself.
Any liability you have for failing to attend or delay in attending
any appointment or any inability of the practice to keep to the
appointment promptly or at all is entirely a matter between you and
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse Our site by knowingly introducing
viruses, trojans, worms, logic bombs or other material which is
malicious or technologically harmful. You must not attempt to gain
unauthorised access to Our site, the server on which Our site is
stored or any server, computer or database connected to Our site. You
must not attack Our site via a denial-of-service attack or a
distributed denial-of service attack.
By breaching this provision, you would commit a criminal
offence under the Computer Misuse Act 1990. We will report any such
breach to the relevant law enforcement authorities and We will
co-operate with those authorities by disclosing your identity to
them. In the event of such a breach, your right to use Our site will
We will not be liable for any loss or damage caused by a
distributed denial-of-service attack, viruses or other
technologically harmful material that may infect your computer
equipment, computer programs, data or other proprietary material due
to your use of Our site or to your downloading of any material posted
on it, or on any website linked to it.
LINKING TO OUR SITE
You may link to Our home page, provided you do so in a way
that is fair and legal and does not damage Our reputation or take
advantage of it, but you must not establish a link in such a way as
to suggest any form of association, approval or endorsement on Our
part where none exists.
You must not establish a link from any website that is not
owned by you.
Our site must not be framed on any other site, nor may you
create a link to any part of Our site other than the home page. We
reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on Our site other
than that set out above, please address your request to:
In Practice Systems Ltd
Studio F5 Battersea
82 Silverthorne Road
London SW8 3HE
Phone: 0207 501 7000
LINKS FROM OUR SITE
Where Our site contains links to other sites and resources
provided by third parties, these links are provided for your
information only and should not be considered as recommendations or
endorsements by Us. We have no control over the contents of those
sites or resources, and accept no responsibility for them or for any
loss or damage that may arise from your use of them.
JURISDICTION AND APPLICABLE LAW
The English courts will have exclusive jurisdiction over
any claim arising from, or related to, a visit to Our site [although
We retain the right to bring proceedings against you for breach of
these conditions in your country of residence or any other relevant
or in connection with them or their subject matter or formation
(including non-contractual disputes or claims) shall be governed by
and construed in accordance with the law of England and Wales.
also be superseded by provisions or notices published elsewhere on
If you have any concerns about material which appears on
Our site, please contact the practice where you registered for this
Thank you for using Our site!