Last updated: 18 May 2023
Patient Services is provided by In-Practice Systems Ltd
(INPS), a company registered in England with company number 01788577
with a registered office address of Studio F5, Battersea Studios 1,
80-82 Silverthorne Road, London. SW8 3HE. Phone: 0207 501 7000.
In Practice Systems Limited ('we', 'us' and 'our') is
committed to protecting and respecting your privacy.
basis on which the personal data we collect/ you provide to us, is
processed. Please read the following carefully to understand our
views and practices regarding your personal data and how we look
The person on whose behalf we're processing your personal
data is your GP whom you are registered as a patient.
USING THE SITE
By using this website you can view your data held by your
GP practice. If you have any questions about this information, or you
think any of it is wrong, please contact your GP practice.
Where applicable, when using this site to update your
personal information or contact your GP, please check carefully the
information you enter and make sure it is correct. Again, if you have
any concerns please contact your GP practice in the first instance.
INFORMATION WE COLLECT FROM YOU
When you register to use the Patient Services site, we
collect the following data:
- Your username (the name you register to use the system with)
- Your full name (first and last)
- Your email address
- Your date of birth
- Your device IP address (unique address associated to your
computer or mobile device)
This is to ensure we capture the correct information to
allow you to register on the site and link to your healthcare record.
Additionally, we may ask you for information when you report a
problem that will help us to 'fix' it (where applicable). We will
also collect the following:
- The information provided if you contact us;
- Survey data (should you chose to participate);
- Details of transactions carried out through the site;
- Details of your visits to the site (including, but not
limited to, traffic data, location data, weblogs and other
communication data, whether this is required for our own billing
purposes or otherwise) and the resources that you access.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including
where available your computers IP address, operating system and
browser type, for system administration purposes. This is statistical
data about our users' browsing actions and patterns and would not
directly lead to the identification of an individual person.
For the same reason, we may obtain information about your
general internet usage by using a cookie file which is stored on the
hard drive of your computer. Cookies contain information that is
transferred to your computer's hard drive that then allow us to
improve the site and to deliver a better and more personalised
service. Specifically, they enable us:
- To estimate our audience size and usage pattern;
- To store information about your preferences which allows us
to customise the site according to your individual interests;
- To speed up your searches;
- To recognise you when you return to the site.
You may refuse to accept cookies by activating the setting
on your browser which allows you to refuse the setting of cookies.
However, if you select this setting you may be unable to access
certain parts of the site. Unless you have adjusted your browser
when you log into the site.
WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored in UK based,
Tier 4 secure data centres. We do not have access to or ask you to
share any passwords, regardless of who has set them (you or the GP
Practice). You are responsible for keeping this password safe, so
please never write it down or share it with anyone, even your GP
Your data is protected during transmission to our site by
using Secure Sockets Layer (SSL) software, which encrypts (locks
down) the information you provide. Once the data has been received,
we add even more layers of protection via a number of policies that
include restricting physical access to our data centres and further
technical solutions that safeguard your personal data from those who
do not have the right to view it. However, it is important that you
do your bit to protect against any unauthorised access to your
password and computer and ensure you sign out/log off when you are
leaving the site, particularly when using a shared computer.
USES MADE OF THE INFORMATION
We use your data in the following ways:
- To ensure that the content of our site is presented
- So we can provide you with the information you've either
requested or registered an interest to receive;
- To carry out our obligations as data processors which may
arise from the contracts that we have entered into between you and
- To allow you to participate in the interactive features when
you choose to do so;
- To notify you about changes to our service.
This information is collected under the GDPR Lawful Basis
Article 6(1)(b) necessary for a contract. You are free to close your
Patient Services account at any time and request that your data be
deleted from our servers.
HOW LONG DO WE KEEP YOUR PERSONAL DATA
The data we collect when you register with the site is held
for a maximum of 2 years from the last activity date. In other words,
if you do not use the site for 2 years or more, your data will be
deleted and you will be required to re-register to gain access to the
site again. However, you have the right to delete your account at any
time and request that your data be deleted with immediate effect.
The UK GDPR provides the following rights for individuals:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and
You have a number of important legal rights regarding the manner in
which personal data is used. You can find more information about your
rights on the Information Commissioner's Office website: For
the public | ICO
We have outlined below the key rights which we believe may be
relevant to you. Should you wish to exercise any of your rights,
please contact our Data Protection Officer at DPO@cegedimrx.co.uk
Please note that you will be asked to provide us with reasonable
proof of your identity so that we can be sure we are discussing or
providing your personal data to you (or if someone is making a
request on your behalf, we need to check that they have the authority
to do so).
ACCESS TO INFORMATION
You have the right to access certain information we hold
about you so that you can be aware of, and verify the lawfulness of,
the processing we undertake.
You can exercise your right of access by making what is
generally referred to as a 'Subject Access Request'. We review each
request and if we are obliged to provide the personal data to you
then we will (subject to certain limited exceptions provided under
the relevant law).
Right to have information corrected
If you identify that any personal data that we hold about
you is wrong, inaccurate or out of date then you may ask us to
correct or update it. Please contact us via the details provided
below and we will review each request and respond accordingly.
However, if this data is controlled by your GP Surgery then you will
need to contact them to update it.
Right of erasure and the right to stop
or limit our processing of your personal data
The right of erasure is also known as the 'right to be
forgotten'. You have the right to ask us to erase data we hold about
you. Alternatively, you can ask us to stop or to limit any processing
we are undertaking in respect of your personal data. These rights
arise if we no longer have a valid reason to do so or if we have held
it for too long.
These are not absolute rights but every request we receive
will be considered carefully and we will respond accordingly
(providing grounds for any decision we make).
Right to object
You have the right to object to the processing of your
personal data at any time. This effectively allows you to stop or
prevent the processing of your personal data.
An objection may be in relation to all of the personal data
we hold (as a controller) about you or only to certain information.
It may also only relate to a particular purpose we are processing the
Save in relation to direct marketing communications, this
is not an absolute right but every request we receive will be
considered carefully and we will respond accordingly (providing
grounds for any decision we make).
Right to complain
have any other concerns please contact us in the first instance so
we may work together to resolve the issue. However, if you remain
unsatisfied with our response, you are free to make a complaint to
the UK data regulatory body, the Information Commissioners Office.
Please find their contact information on their website: Contact us | ICO
THIRD PARTY SITES
Our site may, from time to time, contain links to and from
the websites of third parties. If you follow a link to any of these
websites, please note that they will contain their own privacy
policies and that cannot accept any responsibility or liability for
these. Please check these policies before you submit any personal
data to these websites.
will be posted on this page.
Questions, comments and requests regarding this privacy
policy are welcomed and should be addressed to the practice where
you registered for this service.