Cookie Policy

Last updated: 25 April 2018

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device and preferences as well as provide us with data on how to improve the site for our users.

Types of cookies we use

  • Session cookies - These are temporary files, which only last for the duration of your browsing session on the website. Your web browser will normally delete these when you close the browser.

  • Persistent cookies - These files last longer than the browser session (e.g. if you log into a website and then return to the website later, the website knows who you are and displays a welcome message to you). Persistent cookies enable this to happen.

  • Third party cookies - When you use our website you may be sent third-party cookies that are not related to us. For example we use Google Maps to provide extra functionality and an improved user experience. You may be sent cookies from such services. We do not control the settings of these cookies, so we suggest that you check the third-party websites for more information about their cookies.

How we use cookies.

Session Cookies

Cookie Name Cookie Description
JSESSIONID Used to identify the session when user is navigating around the website, Can also be used to track the number of users that are using the site at any given time.
LFR_SESSION_STATE_ Used to store the user's session id, for tracking session time, and for displaying session time out warnings.
BIGipServerPatient-Services-VS.app~Patient-Services-VS_pool We use this cookie to control user distribution across our servers.
TSxxxxxxxx The BIG-IP ASM system uses cookies to enforce elements in the security policy.

Persistent Cookies

Cookie Name Cookie Description
COOKIE_SUPPORT Indicates the user's support for cookies when using the website.
cb-enabled Used to track displaying of the cookie bar, if the user has not accepted the use of cookies, the cookie banner will be shown.

Third Party Cookies

Cookie Name Cookie Description
  • _ga
  • _gat
  • _gid
  • __utma
  • __utmc
  • __utmz
These cookies are used to collect data about how visitors use our site. We can then use this data to make improvements to provide better user experiences. These cookies are in anonymous form and help to produce data which can then be analysed. If you wish to opt out of being tracked by Google Analytics for all websites, please visit tools.google.com/dlpage/gaoptout To find out more about each individual cookie and its usage, please visit Google's cookie usage page

Managing cookies.

You can prevent cookies from being saved to your device by configuring your browser to reject them. This will affect the functionality of our website and it will not be possible for you to use our website effectively. If you do disable cookies, we will have to treat each visit as if you are arriving at the site for the first time. Please refer to your browser's 'help' facility for information on how to enable and disable cookies.

If cookies are already on your system, you can delete them - For more information on cookies and deletion of cookies please visit: http://www.allaboutcookies.org/manage-cookies.